HAVE QUESTIONS

The following frequently asked questions provide information about Silvigen LLC products, ordering, payment, shipping, and customer service.

1. What products does Silvigen LLC offer?

Silvigen LLC specializes in storage boxes and organization products designed to help customers organize and manage their living spaces.

2. Where does Silvigen LLC ship?

We currently ship within the United States only.

We do not offer international shipping.

3. How can I place an order?

Customers can place an order by selecting products, adding items to the shopping cart, completing checkout, and providing accurate payment and shipping information.

4. What payment methods are accepted?

We accept:

* Visa

* MasterCard

* American Express

* Discover

5. How long does order processing take?

Orders are generally processed within 1-3 business days after payment confirmation.

6. How long does delivery take?

After shipment, orders typically arrive within 3-7 business days depending on the shipping location and carrier service.

7. How can I track my order?

Tracking information will be provided when available after the order has been shipped.

8. Can I update my order information?

If you need to update order information, please contact us as soon as possible.

Changes may not be possible after an order has entered processing or shipment.

9. Do you accept returns?

Yes. Eligible returns may be requested within 30 days after delivery.

Please review our Return & Refund Policy for complete details.

10. How long do refunds take?

Approved refunds are generally processed within approximately three business days after the returned item has been received and reviewed.

11. What should I do if my order arrives damaged?

Please contact Silvigen LLC with your order information and details of the issue so we can review the situation.

12. How can I contact customer service?

Email:

iphigenia@silvigen.shop

support@silvigen.shop

Phone:

(747) 577-5238