Silvigen LLC wants every customer to have a satisfactory shopping experience. This Return & Refund Policy explains the requirements and procedures for returning products and receiving refunds from silvigen.shop.
1. Return Period
Customers may request a return within thirty (30) calendar days from the date the order is delivered.
Requests submitted after the 30-day period may not be accepted.
2. Return Requirements
To qualify for a return, products must meet the following requirements:
* The return request must be submitted within 30 days of delivery.
* Products must be unused and in original condition.
* Products must include original packaging and included accessories.
* Products must not show damage caused by improper use or handling.
* Customers must provide valid order information.
3. Return Process
Before sending any product back, customers must contact Silvigen LLC for return instructions.
Customers should provide:
* Order number
* Customer name
* Purchase email address
* Reason for return
* Supporting photos if the product is damaged
4. Return Address
Approved returns must be shipped to:
Silvigen LLC
2137 GRIFFITH PARK BOULEVARD
LOS ANGELES, CA 90039
United States
5. Return Shipping Responsibility
Silvigen LLC will cover return shipping costs when:
* The wrong product was sent.
* The product arrived damaged.
* The product has a verified quality issue.
Customers are responsible for return shipping costs when:
* They change their mind after purchase.
* They ordered an incorrect product.
* They provided incorrect shipping information.
* The product does not meet personal expectations.
6. Product Inspection
Returned products will be inspected after arrival.
Silvigen LLC reserves the right to refuse refunds for products that do not meet return requirements.
7. Refund Processing Time
After the returned product is received and approved, Silvigen LLC will process the refund within approximately three (3) business days.
After processing, the time for funds to appear in the customer’s account may vary depending on the payment provider or financial institution.
8. Refund Method
Approved refunds will be issued to the original payment method used during checkout.
9. Original Shipping Fees
Original shipping fees are generally non-refundable unless the return is caused by an error made by Silvigen LLC.
10. Contact Information
Silvigen LLC
2137 GRIFFITH PARK BOULEVARD
LOS ANGELES, CA 90039
United States
Email:
iphigenia@silvigen.shop
support@silvigen.shop
Phone:
(747) 577-5238
